Renah Jae jewelry was created out of a need for ethically made and non-toxic jewelry for women who deserve better than what fast fashion brands have to offer. Our jewelry is crafted by experienced silversmiths using sterling silver - a hypoallergenic metal that doesn't turn your skin green or black. Each piece goes through rigorous quality control at every step of the creation process.

At Renah Jae, we focus on quality, affordability and contemporary designs so beautiful and safe jewelry can be attainable for everyone. 

All orders are processed same the day and are shipped out within 24-72. Orders placed on the weekend will be shipped out the following Monday (excluding holiday). All orders will be shipped out from our Richmond, BC location. 

Please note that changes or cancellations of orders will not be accepted once the shipping confirmation has been delivered.

Due to COVID-19, our mailing partners are experiencing severe shipping and processing delays as they prioritize the safety of their staff and customers. As more consumers opt to shop online during the pandemic, they are experiencing some of their highest non-holiday numbers, particularly in their larger processing facilities.

We offer complimentary shipping on orders over $100. If order is under $100, there will be a Standard Shipping charge of $10 at checkout. All Standard Shipping include tracking and insurance coverage.

Canada: 2-8 business days (Canada Post)

USA: 5-10 business days (USPS)

We offer complimentary shipping for orders of more than $275. For orders less than $275, there will be a shipping rate of $50 at checkout. All shipping include tracking and insurance coverage.

DHL Express International: 3-7 business days

CUSTOMS OR IMPORT DUTIES 

Renah Jae is not responsible for any import duties and customs charges on the arrival of the goods in your country. Please contact your customs office for more information on international shipping. Delivery times may vary due to circumstances beyond our control.

For all purchases, please make sure that your shipping address is correct. Orders that are returned because of an invalid address may incur a CAD $20 shipping + handling charge if they are re-shipped. After an order has been delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages.

Earrings cannot be exchanged or returned for hygiene purposes. All “Sale” or discounted items are Final Sale, including promo codes. If you are not happy with your purchase (on regular priced items) and would like a return, you must notify us within 7 days of receiving the package. 

Renah Jae reserves the right to refuse returned products that have been used, worn or altered in any way. All packaging must be included in your return. The item(s) must be sent immediately after the return is approved. 

You will be responsible for paying for your own shipping costs for returning your item(s). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your returned item to reach us may vary.

Returns received in unsatisfactory conditions or lost in the mailing process (make sure you get a tracking number) will not be accepted and responsibility will be held by the customer. Once the return item(s) have arrived at our studio, we will inspect them and process the refund to you within 48 hours. It may take up to two billing cycles for a credit to appear on your monthly credit card statement. Most returns will process in approximately two to three weeks, depending on the method of return.